Call us! (616) 965-2300
United Properties provides rental home and apartment management and is considered the Leader is Service in the Grand Rapids area. We offer single-family homes, townhomes, condos, duplexes, fourplexes, apartments, and other multi-plexes.
One of the most important decisions you can make when deciding on a rental home is “Who is your landlord?” As the Leader in Service, we are the most knowledgeable, courteous and customer service-oriented property management company in the area. Our company works very hard to out-compete individual landlords and provide the highest quality resident services you’ll ever experience.
你搬进来的时候，澳博app下载网所有的房子都准备好了. 澳博app下载网使用有保险的专业供应商(油漆工), handymen, plumbers, carpet cleaners, 等)，以确保您的设备处于良好状态. We inspect the work performed to ensure that everything is rent ready before you move in.
We provide you repair request forms, 电子维修请求通过澳博app下载网的网站24/7, and a fax machine line to ensure that we can receive your repair requests and other needs at any time.
Our phones are answered 24 hours a day to handle your emergency maintenance repairs.
We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.
澳博app下载网保留的所有存款都存放在联邦存款保险公司承保的银行.
We make paying your rent easy, 不再提供自动写地址的付款信封, accepting on line payments, and a drop slot.
Our office hours are 9 AM – 5 PM, Monday through Friday, excluding normal holidays. 下班后，澳博app下载网的套房门上有一个寄信口.
All the maintenance contractors sent to your home are insured professionals who must meet strict standards set by us. 许多人多年来一直为澳博app下载网的租户提供优质服务.
When you sign your lease, you have a meeting with a property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.
United Properties belongs to many national organizations to keep up on the most current laws and ordinances. 无论你最后做什么，确保你的房东是RPOA会员.
We hope by providing all the services above that you will recognize that a good landlord can make all the difference in your rental experience.
Sergio joined United Properties in 2020. He is a graduate from Pickens Technical College as a Nurse Assistant and as a Small Animal Care Provider in 2010. In the past nine years, Sergio has had various jobs, all focused around customer service.
Sergio is our Tenant Relations Specialist. In this role, Sergio works closely with tenants, owners, and other members of the team to ensure their needs and requests are being met. He is responsible for accounts receivables, tenant relations, subsidy program management, and more.
In Sergio’s spare time it would not be a surprise to see him playing one of four different instruments, fueled by his love for music. The Saxophone and the electric guitar are Sergio’s preferred instruments. 塞尔吉奥结婚了，有一个了不起的8岁男孩. Together they enjoy playing video games and watching movies as a family.
E: sergio@jordanl.com
P: 616.965.2300 ext 318
Eden joined United Properties in 2016. Eden graduated from Davenport University in 2015 with an Associate’s in Business Administration. 她是联合地产老板的行政助理, with a focus on procedural documentation. 她喜欢弹吉他、读书和做户外活动. Eden is trilingual and able to communicate in English, Spanish, and American Sign Language.
E: eden@jordanl.com
P: 616.965.2300 ext 309
David joined the United Properties team in 2019 as the Director of Client Relations and Business Development. In this capacity, he is responsible for leading all leasing, application underwriting, tenant relations, accounts receivable, process improvement, remote workers, and general office functionality (essentially anything outside of maintenance and service). David comes from a longstanding career at a Fortune 15 company primarily in a sales and customer service leadership role.
David grew up in Northeast Michigan and moved to the Grand Rapids area after attending Alpena Community College. 他和他美丽的妻子幸福地结婚，并有4个孩子. In his spare time, he enjoys watching new shows, cooking, traveling, and letting his wife beat him in games. His hobbies now closely align with his children and include Pokemon Go, anything Star Wars related, and tea parties (although don’t be fooled, those were his hobbies prior to children).
He looks forward to many successful years at United Properties and hopes to help you in the near future.
E: david@jordanl.com
P: 616.965.2300 ext 305
Tiffany Roscoe joined United Properties in 2020 bringing over 17 years of experience in leadership and management throughout a variety of customer service-based industries. She graduated from the University of Phoenix in September 2018 with a bachelor’s degree in Business Management. 自2017年以来，她一直从事物业管理行业, servicing multi-family housing and is now eagerly expanding her knowledge and experience in single-family. In her free time, she enjoys gardening, 和丈夫和两条狗在一起, or doing just about anything that involves being outside or spending time with loved ones.
E: tiffany@jordanl.com
P: 616.965.2300 ext 307
Tim VandenToorn serves as Managing Partner of United Properties of West Michigan, working closely with our owners and overseeing the day-to-day operations of the company. Tim also started United Realty, which serves as a brokerage for United Properties and assists investors with the acquisition of investment properties.
When starting with United Properties, 蒂姆从处理维修电话的初级职位做起. In that role, he was able to gain valuable experience in resolving maintenance issues, gaining a great understanding of the properties and the requirements of the City of Grand Rapids code compliance. From there, he began handling leasing, maintenance, 现在主要与新业主和经纪公司合作. 蒂姆婚姻幸福，有三个孩子.
E: tim@jordanl.com
P: 616.965.2300 ext 304
马修于2020年初加入联合地产. He is a graduate of Lee University with a bachelor’s in Intercultural Studies and also a master’s in Discipleship and Christian Formation. Matthew是Rent Ready流程的项目经理. He has 20 years of construction experience and over 10 years of experience in leadership positions. He oversees a team of technicians and schedules outside vendors getting properties back to the United rent-ready standard so that they can be leased again.
马修喜欢在他的木材店工作和制作家具. He also loves anything to do with the outdoors: hiking, biking, and kayaking. He is originally from the South, so see if you can catch his accent if you ever speak with him.
P: 616.965.2300 ext 303
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Useful Links & Resources
It is the responsibility of our residents, unless they are included in the lease, to secure utilities for their residence. It is the responsibility of every resident to supply confirmation from the utility company showing an active account prior to picking up the keys to their new home. Please find below information and links to the major utilities serving our area.
Consumers Energy – 800.477.5050
DTE Energy – 800.477.4747
Bobs Disposal – 616.455.1155
Caledonia, Cutlerville, Byron Center, East Grand Rapids, Kentwood, Leighton Township, Middleville, Moline, Wayland, Wyoming
City of Grand Rapids – 616.456.3000
Quality Disposal – 616.334.8957
Most of the Greater Grand Rapids Area including the majority of Kent and Ottawa Counties
Republic Services of Grand Rapids – 616.669.7888
Call for Specific Cities
Rosendall Disposal Inc – 616.454.9250
Call for specific areas
Waste Management – 866.929.4106
AT&T – 800-288-2020
Comcast – 800.266.2278
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To submit a maintenance issue, visit the tenant portal.
Rent Shield
Do you want the security of knowing that you will receive the FULL rental payment amount regardless of if the tenant has paid rent at the beginning of every month? If so, this program may be for you. If the tenant chronically pays late or if the tenant doesn’t pay at all and we have to pursue them in court, United Properties will guarantee rental income on your occupied property every month with the first distribution.
Loss of rental income to your investment property due to a non-paying tenant can be difficult hardship for many landlords to endure. 作为全方位服务住宅物业管理的领导者, United Properties goes to great lengths to screen and lease your property to reliable and responsible tenants, however; unforeseen life circumstances can impact even the best tenants’ ability to make their monthly rent payment at any time. To provide you with a level of protection and coverage that other property management companies do not provide, we are proud to offer the Rent Shield.
For clients enrolled in the Rent Shield, 联合物业会支付你未付的租金, up to, but not exceeding the equivalent of two month’s rent as specified in the existing tenant lease agreement.
Affordable Rates:
100% reimbursement for up to 2 months of rent- Cost: 25% of one month’s rent
Enrollment in the Rent Collection Guarantee is permitted for United Properties placed tenants or after 6 months of management for non-United Properties placed tenants.
有关此附加服务的详细信息, and to take full advantage of the protections we offer for your rental property, call us today at 616-965-2300.
Eviction Rent Shield
Eviction Protection Program (EPP) offered by United Properties of West Michigan
Uninterrupted cash flow is one of our top priorities; United Properties is proud to to offer the the “Eviction Protection Program” (EPP). This program was developed in response to concerns expressed by our owners/clients over the rising costs of evictions.
作为全方位服务住宅物业管理的领导者, United Properties makes every effort possible to screen our tenants and go the extra mile to avoid potential problems. However, it is inevitable that there may come a time when some renters will need to be evicted due to their life circumstances or poor decisions.
If you are enrolled in the EPP, United Properties will assume the up-front financial burden of the eviction as a company expense, not to be charged to the owner like other property management companies.
This cost effective program protects owners from the high cost and the time consuming headaches that come with evicting a tenant. For a small monthly fee of only $10.00 per month per unit, our EPP will cover the cost of virtually all evictions. This could save you between $200.00-$400.00 or more.
By enrolling in the EPP, security deposits can be preserved and applied directly to any lost rent, damages, and/or any other fees you are entitled to recover from the tenant as you would expect–United Properties pays for your eviction in full.
Fees Covered Include:
-准备和发送7天通知的行政费用
-收集所有必要的文件，发送给律师
– Court filing fee for eviction
– Court officer serving fee per defendant
– Original attorney fee
– Filing fee for writ of possession
– Writ of possession
-法庭人员送达管有令状
Fees Not Covered Include:
– Cost of a jury trial
– Lost rents
– Damage to the property
– Cost to physically remove the tenant
NOTE: If the property is currently rented/occupied when the management agreement is signed then this program will not become effective until the start of the seventh month of United Properties being your rental property manager.
Eviction Rent Shield
Eviction Shield Protection (ESP) is offered by United Properties of West Michigan. 不间断的现金流是澳博app下载网的首要任务之一. This program was developed in response to concerns expressed by our owners/clients over the rising costs of evictions. 作为全方位服务住宅物业管理的领导者, United Properties makes every effort possible to screen our tenants and go the extra mile to avoid potential problems. However, it is inevitable that there may come a time when some renters will need to be evicted due to their life circumstances or poor decisions. If you are enrolled in the ESP, United Properties will assume the up-front financial burden of the eviction as a company expense, not to be charged to the owner like other property management companies.
The cost-effective program protects owners from the high cost and the time-consuming headaches that come with evicting a tenant.
For a small monthly fee of only $10.00 per month/per unit, our ESP will cover the cost of virtually all evictions. 这可以为你节省200-400美元甚至更多. By enrolling in the ESP, security deposits can be preserved and applied directly to any lost rent, damages, and/or any other fees you are entitled to recover from the tenant as you would expect United Properties pays for your eviction in full.
Fees Covered Include:
-准备和发送7天通知的行政费用
-收集所有必要的文件，发送给律师
– Court filing fee for eviction
– Court officer serving fee per defendant
– Original attorney fee
– Filing fee for writ of possession
– Writ of possession
-法庭人员送达管有令状
Fees Not Covered Include:
– Cost of a jury trial
– Lost rents
– Damage to the property
– Cost to physically remove the tenant
Denise 自2018年初以来一直在联合地产工作. She has a Bachelors Degree in International Businesses and serves as the application coordinator. She speaks English and Spanish. 她和她丈夫正在抚养一对双胞胎. 她喜欢在沙滩上散步，喝椰子汁.
E: applications@jordanl.com
P: 616.965.2300 ext 308
Israel has been part of the UPM family for just over two years having worked also in billing and reception within United Properties. He has experience in electrical work and installation field as well in customer service. 以色列人喜欢任何与健身有关的事情, the outdoors, if it pushes you mentally he wants in.
E: israela@jordanl.com
P: 616.965.2300 ext 312
卡拉于2019年底加入联合地产，担任账单专家. Carla ensures invoices are received from contractors and bills them out in a timely fashion.
Carla is a kind of jack of all trades, having worked in tourism, school fundraising, 以及其他领域的医学口译. Carla started teaching English when I was 18 and in general love sharing any knowledge she has learned along the way.
卡拉喜欢科技、电影、电视剧和书籍. In addition to her hobbies, Carla is a single mother of one human, a dog, and a monster cat.
E: carla@jordanl.com
P: 616.965.2300 ext 316
Cristina joined United Properties as the billing assistant in October of 2020. 她有技术专业人员的经验, an English-Spanish translator, and has worked the past several years as the treasurer of her condominium.
Cristina loves to travel, read, watch movies, and spend time with her family whenever she can.
E: cristina@jordanl.com
P: 616.965.2300 ext 321
瑞克是澳博app下载网团队的新成员之一. 他在客户服务方面有丰富的背景. 他和妻子正在抚养他们4岁的儿子. 里克非常喜欢牛肉干，他自己做了.
E: customerservice@jordanl.com
P: 616.965.2300 ext 315
Harriet joined United Properties as a billing assistant in February of 2021. She has experience as a bookkeeper and a Property Manager for a Real Estate account. 她上大学时是个打工的学生. 哈丽特喜欢打扫卫生，因为她认为这有治疗作用. She also loves watching series during her free time, and she’s a fur mom of one dog. 她每天工作的动力来自于她的家庭.
E: harriet@jordanl.com
P: 616.965.2300 ext 322
Diego has an extensive background in customer service and, most recently in Maintenance and
Property Management.
He’s always willing to help others, is diligent, and provides top-notch customer service. 当他能为实现集体目标做出贡献时，他感觉很好. In his free time, he likes to watch historic documentaries, watching sports and cooking.
E: diegoz@jordanl.com
P: 616.965.2300 ext 340
My name is Paulina Gonzalez. 我从2021年初开始在这家公司工作. I studied social work and have 7 years of experience in customer service. I speak English and Spanish. I am very patient, and I like to ask a lot of questions to learn a lot. 我喜欢小型公路旅行和寒冷的雨天. 我有一只3个月大的小狗，它是我在这个世界上最喜欢的东西.
E: paulinag@jordanl.com
P: 616.965.2300 ext 314
贝利在租赁部做接待员. She will often be answering your phone calls and sending emails about your move-ins and outs.
Bailey spends her time outside of work reading with her cat on her shoulder or taking her dog to the dog park, both with a coffee in hand.
E: baileyp@jordanl.com
P: 616.965.2300 ext 301
Jessica has a Bachelor’s Degree in Financial strategies and public accounting and is studying a masters in Blockchain and Fintech regulation. 她以前做过客户服务代表. She speaks English and Spanish. She loves taking long walks with her three dogs, hiking and road tripping during the weekends.
E: jessica@jordanl.com
P: 616.965.2300 ext 323
Alex于2022年3月加入United Properties. He is a graduate of Grand Valley State University with a Bachelor’s in Business Administration, majoring in business economics and minoring in public relations and advertising. Alex loves to spend time outdoors: fishing, hiking, or backcountry camping. That being said, Grand Rapids has always been home, and he enjoys living in the city. 他期待着在联合地产度过许多繁荣的岁月.
E: alexk@jordanl.com
P: 616.965.2300 ext 303
Chris Good is new to the United Properties Team since June 2022 as a Business Development Manager. With years of experience in both the construction industry (Master Electrician) and the Real Estate industry (Broker), he will closely work with new and experienced investors to facilitate their real estate goals.
Chris graduated with a Business Management degree from Cedarville University and lives in Rockford with his wife and 3 kids that are actively involved in sports and church activities. 他的爱好包括野营、打匹克球和养鸡. To blend it all, he’d like to help an investor develop a chicken farm where electricians and real estate agents can park their RV and play pickleball.
E: chrisg@jordanl.com
P: 616.965.2300 ext 327
C: 616.862.2761
Jeanette joined United Properties in late 2022 as a billing assistant. She ensures inspections, contractor, and vendor bills are properly captured in our system enabling them to be paid and billed in a timely fashion.
珍妮特精通英语、德语和西班牙语，是一名心理学家. 她非常注重细节，喜欢与人交往. Jeanette loves counseling, traveling, reading, gardening, sewing, knitting, and cooking. Another fun fact: she ran her own personal business in the wellness and healthcare industry for 10 years.
E: jeanetten@jordanl.com
P: 616.965.2300 ext 339
Stephanie joined United in July 2020 after graduating from Ferris State University with a Bachelor’s degree in English. In her spare time, she enjoys wrapping up in a cozy blanket with her dogs and cat on the couch while reading her newest book. As the Operations Assistant with experience working in the leasing department and service department, she works alongside the Service Director and Office Manager with operations and HR-related tasks.
E: stephu@jordanl.com
P: 616.965.2300 ext 330
Fiona joined United in 2021 as a Billing Asssitant and is married with one daughter. She is a 2013 graduate from St. 获保罗大学会计学学士学位 . 她喜欢看惊险和戏剧性的电影. She’s an islander girl, so beaches and the smell of the ocean is something she loves. 菲奥娜是家里的第八个孩子，也是最小的孩子. 对她来说，让家人感到骄傲是最重要的.
E: fiona@jordanl.com
P: 616.965.2300 ext 324
Melba Alvarez
Billing assistant at United Properties with experience in Accounts payable, accounting, and customer service.
婚姻幸福，是两个了不起儿子的骄傲母亲.
我喜欢和我的两个儿子一起烘焙，一起看电影.
Love going on trips with my family to visit new places and experience new foods.
E: melbaa@jordanl.com
P: 616.965.2300 ext 329
Enrique Vergara (Henry)
恩里克·维加拉于2023年加入曼联, 拥有超过十年的物业管理经验, 包括多户住宅和单户住宅. He is passionate about helping people and providing quality customer service in every interaction. In his free time, 恩里克喜欢户外的一切，包括园艺, hiking, and exploring historic sites.
E: enriquev@jordanl.com
P: 616.965.2300 ext 317
Alyssa Lawrence
Alyssa自2023年6月以来一直在联合地产工作. She recently graduated from Grand Valley State University with a Bachelor’s Degree in Business Administration with an emphasis on Marketing and Operations Management and serves as the leasing agent.
Alyssa grew up on the east side of the state and moved to the Grand Rapids area to attend GVSU and fell in love with the west side. In her spare time, she enjoys cooking, spending time with family, and taking her dog on walks.
E: alyssal@jordanl.com
P: 616.965.2300 ext 306
有6年以上物业管理经验, Jason thrives by continuously learning and staying up-to-date on current industry trends and changes. Outside of work, Jason prioritizes family time and enjoys outdoor adventures like camping, kayaking, and stand-up paddlebaording, 反映了他对探索的热爱和积极的生活方式.
Mike Cleveland
Mike joined United, having assumed the role of Service Manager in early 2024. 他拥有超过二十年的维修经验, 他为澳博app下载网的组织带来了丰富的知识和专业知识. Mike earned a degree in HVAC in 2014, further solidifying his credentials in the field.
Outside of work, Mike finds joy in his roles as a proud father of four and stepfather of one. He is also an avid supporter of the Michigan football team and enjoys indulging in outdoor activities, especially fishing and camping.
E: mikec@jordanl.com
P: 616.965.2300 ext 311
